Return and Refund Policy

Last updated: August 11, 2026

KYVEN Gaming, operated by Ecomyra Tech, S.L., offers a 30-day voluntary return policy. You have 30 calendar days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a voluntary return between days 15 and 30, the product must:

• Be unused and in the same condition in which it was received.

• Include its original packaging, accessories, manuals, cables and components.

• Show no signs of wear, damage, modification or improper handling.

• Be accompanied by proof of purchase or an order number.

Returns that do not meet these conditions may be refused or subject to a deduction reflecting any loss in value, where permitted by applicable law.

How to Request a Return

Before returning any product, contact us at:

kyvensupport@gmail.com

Please include your order number, reason for the return and, where requested, clear photographs or videos showing the product and its condition.

If your request is approved, we will provide the return instructions and the applicable return address. Products returned without prior authorization may not be accepted.

Approved returns are sent to our designated returns facility in China. Do not return an order to the address shown on the original shipping label, as this may not be the correct returns facility.

Return Shipping Costs

For voluntary returns or changes of mind, the customer is responsible for all return shipping costs, customs documentation and any applicable return fees. Original return shipping costs are non-refundable.

We strongly recommend using a tracked and insured shipping service. The customer remains responsible for the product until it is received at our designated returns facility.

If the product is confirmed to be defective, damaged upon arrival or materially different from what was ordered, KYVEN Gaming will provide an appropriate remedy and cover or reimburse reasonable return shipping costs where required by applicable law.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If the product arrives damaged, defective or incorrect, contact us as soon as reasonably possible at kyvensupport@gmail.com.

We may request photographs, videos, troubleshooting steps or other reasonable evidence to assess the issue. Depending on the circumstances and applicable consumer law, we may provide a repair, replacement, partial refund or full refund.

Failure to contact us immediately does not remove any mandatory consumer rights available under applicable law.

United Kingdom Customers

UK customers generally have a statutory right to cancel an online purchase within 14 days after delivery without providing a reason. After notifying us, the product must generally be returned within the following 14 days.

Customers are responsible for return postage when exercising this cancellation right because this cost is disclosed before purchase. The cost of standard outbound delivery, if originally charged, will be refunded where legally required.

Customers may handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. A deduction may be made for diminished value caused by handling beyond what would normally be permitted in a physical store.

Our additional voluntary return period covering days 15 to 30 requires the product to be unused and to satisfy the conditions stated in this policy.

Australian Customers

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law. Our voluntary one-year warranty and 30-day return policy operate in addition to those rights.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, contact us at kyvensupport@gmail.com.

Exchanges

The fastest way to obtain a different product is to request a return and, once approved, place a new order. Defective or incorrectly supplied products may be replaced directly where appropriate.

Mandatory Consumer Rights

Nothing in this policy limits any non-excludable rights or remedies provided by the consumer laws of the United States, United Kingdom, Canada, Australia or any other applicable jurisdiction.

Contact: kyvensupport@gmail.com