Shipping Policy

Last updated: August 11, 2026

KYVEN Gaming currently ships to the United States, United Kingdom, Canada and Australia.

Free Standard Shipping

We provide free standard shipping to the countries listed above. Free shipping refers to the standard transportation charge and does not necessarily include taxes, customs duties or import charges that may apply.

Processing Time

Orders are normally prepared and dispatched within 1 to 3 business days.

Business days do not include Saturdays, Sundays or public holidays. Orders placed during weekends, holidays or periods of unusually high demand may begin processing on the next available business day.

Estimated Delivery Time

Estimated standard delivery is 5 to 10 business days after dispatch.

The total estimated time from placing an order to delivery is therefore approximately 6 to 13 business days.

Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, public holidays, incorrect addresses or other circumstances beyond our reasonable control.

Tracking

When tracking is available, customers will receive a shipping confirmation containing their tracking information. Tracking updates may require several business days to appear after dispatch.

Customs, Duties and Taxes

Any taxes collected at checkout will be displayed before payment. Depending on the destination and applicable laws, the recipient may be responsible for customs duties, import taxes, brokerage fees or other government charges not collected at checkout.

These charges are imposed by local authorities and are not controlled by KYVEN Gaming.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact kyvensupport@gmail.com immediately if you need to correct an address. We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

KYVEN Gaming is not responsible for delivery failures caused by incomplete or incorrect information supplied by the customer. Additional reshipping costs may apply if an order is returned for this reason.

Delayed Orders

If an order has not arrived within the estimated timeframe, contact us at kyvensupport@gmail.com so that we can investigate with the carrier.

For United States orders, if we cannot ship within the advertised timeframe, we will provide any notice, cancellation option or refund required under the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Lost, Stolen or Damaged Packages

If tracking indicates that a package has been delivered but you cannot locate it, check with household members, neighbours, your building reception and the carrier before contacting us.

If an order appears lost or arrives visibly damaged, contact us with your order number and any available photographs or evidence. We will investigate and provide an appropriate solution based on the circumstances and applicable law.

Separate Shipments

In some circumstances, products or components from the same order may be dispatched separately. When this happens, the customer will not be charged additional standard shipping fees.

Order Cancellation

Contact kyvensupport@gmail.com as soon as possible if you want to cancel or modify an order. We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after processing has begun or the order has been dispatched.

Contact: kyvensupport@gmail.com